useful answers for your stay
FAQs
to quickly find the most important information
Reception
Orario continuato tutti i giorni, con orari diversi a seconda di presenze, condizioni meteo e stagionalità
Useful information
Frequently asked questions
All the essential information to help you plan your stay in the best way: reception, pitches, accommodation units, services, entertainment and leisure time.
Reception
Which payment methods are accepted?
Cash and cards are accepted (excluding American Express).
What are the cash desk opening hours?
It is open every day from 8:00 AM to 12:00 PM and from 3:00 PM to 7:00 PM.
Can unaccompanied minors stay at the campsite?
No, all minors must be accompanied by at least one adult.
HOLIDAY INSURANCE
Pitches
What time is check-in possible?
Check-in from 8:00 AM.
What time is check-out possible?
Check-out by 12:00 PM.
Is Wi-Fi included in the price?
Yes, it is available for all pitches except B pitches.
Is it possible to rent a fridge?
It can be rented directly at the campsite (subject to availability) or from an external company.
How many amps are available on a pitch?
Each unit staying on a “LAKE”, “A” and “B” pitch is entitled to a 6 Amp electricity connection, while those staying on a “LAKEFRONT” pitch have a 10 Amp electricity connection.
It is not possible to add extra amps.
It is not possible to add extra amps.
Accommodation units
Is smoking allowed inside the mobile homes?
No, it is not allowed.
Is final cleaning mandatory?
Yes, final cleaning is mandatory at the end of the stay and costs €50.
Is Wi-Fi included in the price?
Wi-Fi is available for all types of accommodation units except Maxicaravan Elba and the Olivi glamping tents.
Are bed sheets included in the maxicaravan?
They are not included, but it is possible to rent them, subject to stock/availability.
Are towels included in the maxicaravan?
No, it is advisable to bring your own.
How much do bed sheets cost?
Double bed sheets cost 16 euro and single bed sheets 13 euro.
Do the accommodation units have air conditioning/heating?
Yes, the accommodation units have a split air-conditioning system with heating and cooling, using a timed card calculated for 10 hours of use per day, while for other types* it is included all day long. (*Coco, Olivi)
Gym and leisure time
What are the pool opening hours?
In low season (from April to June, and September) 10:00 AM – 6:00 PM, while in high season (July and August) 10:00 AM – 7:00 PM. Management reserves the right to change these hours depending on weather conditions and attendance.
Is entrance to the water park included in the price?
Yes, the rate includes access to the pool area.
Are sunbeds for rent?
No, they are available to everyone, subject to availability.
Is wearing a swimming cap mandatory?
No.
Are the pools heated?
No.
Is it possible to rent the tennis court and/or rackets?
Yes, at the reception, subject to booking and payment.
Is it possible to play mini golf?
Of course, payment is made at the reception and clubs are collected at the golf course, except on Wednesdays when both are handled at the office.
Services
Are the showers chargeable?
No. Showers, both hot and cold, are available free of charge for everyone, so we recommend using them responsibly.
Is toilet paper provided in the bathrooms?
Yes, except for hand paper.
Is waste separation available?
The campsite has several ecological islands for waste disposal, indicated on the map.
Is there a laundry service?
Yes, washing machines and dryers are available in the sanitary facilities, also indicated on the map, for guests to wash their clothes.
Is a valuables storage service available?
Yes, in safe deposit boxes at the reception.
Are there ATMs inside the campsite?
Yes. There is one inside the campsite and one outside the reception.
Entertainment
